Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

A suspect is on the run after he shot a bystander in the parking lot of a north Houston restaurant, HPD said. He was ...

If you went shopping at a store and later when you got home realized that the cashier forgot to charge you for something, would you return to the store to pay for the item the cashier forgot to scan, ...

When you work in customer service, you will often have to deal with upset customers. What do you do if one of the customers is not only upset right from the start, but also ends up returning the wrong ...

Being in business and handling all that comes with it to ensure your product's services are doing what you promise to your customers, you will sometimes encounter unsatisfied customers. How do you ...

Officers at 3:45 p.m. on June 29 responded to Jimmy John’s sandwich shop for a reported altercation The manager said a female customer became upset with the staff over the amount of time they took to ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

Add Yahoo as a preferred source to see more of our stories on Google. Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a ...